We offer free shipping on orders over $2000 all over the EU!

We also ship to the Australia, Canada, Georgia, Hong Kong SAR, Ireland, Japan, Kuwait, Malaysia, New Zealand, Oman, People's Republic of China, Qatar, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States

Our ceramic bowls are pre-manufactured and ready for use. However, to ensure that every smart toilet meets our rigorous quality standards, each smart component is installed, stress-tested, and quality-checked only after your order is placed. This process ensures optimal performance but means that it may take between 30 to 40 days for your order to arrive at your destination address.

That said, depending on your location and other factors, delivery can be as quick as 10 business days. Full delivery details, including tracking information, will be provided in your confirmation email. We appreciate your patience as we deliver a product that meets our high standards of quality and performance.

Yes, our smart toilets are designed for easy installation. Our Smartlet series, come with an integrated water tank for both wall-hung and standing options, which do not require additional plumbing for a bulky cistern. You'll just need to ensure proper installation of the toilet and a nearby power socket to power its smart features.

For the wall-hung toilet, it must be securely mounted to the provided steel frame or an existing water cistern frame with standard 180mm spacing.

For the standing toilet, typical floor installation is required, with proper connection to water and electrical sources.

No complex construction is needed beyond these basics!

Yes, maintaining our smartlet toilet is simple. All our models feature self-cleaning functionalities such as automatic nozzle cleaning, deodorization systems, and bowl rinsing after every use. They also come with an anti-bacterial glaze that prevents dirt and bacteria from sticking to the surface, keeping the toilet cleaner for longer.

In addition to customizable bidet functions and water-saving technology, our smart toilets offer a range of luxurious features. These include heated seats, automatic lid opening and closing, nightlights, and air purifiers. All models also feature remote controls or smartphone app integration for added convenience.

Our smart toilets will continue to function with basic flushing capabilities during a power outage. However, features that rely on electricity, such as the bidet, heated seat, or automatic lid, will not be operational. Rest assured, the toilet can still be used as a conventional toilet until power is restored.

We provide a lifetime warranty for all our products and every component. We take pride in providing world-class customer service and post-sales support. If your Smartlet toilet experiences any issues within the warranty period, simply scan the QR code on the toilet cover, take a picture or video of the faulty function / broken part. This helps our engineers identify the issue and improve future products.

Once you send us the visual proof, we’ll immediately dispatch replacement parts via DHL Express within 2 business days. Your satisfaction is our top priority!

When we send you replacement parts, we also provide a detailed video tutorial to guide you through the easy at-home replacement process. No technical skills are required!

However, if you prefer professional assistance, we offer a full replacement service at no extra cost. Our expert installation team can be scheduled to come directly to your home to replace the parts as needed. Just note that scheduling may take some time, but we’re happy to ensure your Smartlet toilet functions perfectly.