1. Introduction

Welcome to SERAVA. By accessing or using our website, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other policies posted on our website. Please read them carefully. If you do not agree with any part of these terms, you must refrain from using our website, buying our products and services.

2. Definitions

• “Company”: Refers to SERAVA, including its subsidiaries and affiliates.
• “Website”: Refers to www.serava.eu or any other affiliated sites.
• “Customer”: Refers to any person who uses the website and/or purchases products.
• “Products”: Refers to all goods sold by SERAVA, including smart toilets, accessories, and related services.

3. Eligibility

To place an order on our website, you must:

• Be at least 18 years of age.
• Provide valid and accurate personal information during the checkout process.
• Ensure that you are legally permitted to make a purchase under the laws of your country.

4. Products and Services

Our products are designed to meet the highest standards of quality and functionality. However, please be aware that:

• Product Descriptions: We strive to provide accurate descriptions, but slight variations in color, dimensions, and features may occur due to manufacturing processes.
• Product Availability: All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

5. Ordering and Payment

• Placing an Order: To place an order, it is required to make a valid payment during the checkout process. Once you place an order, you will receive an email confirmation. Please review your order carefully and notify us immediately in case of errors.
• Payment: We accept major credit cards, PayPal, and other forms of electronic payment. Payment must be received in full before the shipment of any products.
• Order Cancellation: Orders may be canceled before shipment. If an order has already been shipped, you will need to follow the returns process outlined below.

6. Pricing and Currency

• Pricing: All prices are listed and based in USD. You may use the convertor on the website for reference depending on your location. Prices do not include taxes, shipping fees, or duties unless otherwise specified.
• Currency Conversion: Please be aware that currency exchange rates may affect the final amount charged to your account.

7. Shipping and Delivery

• Shipping: We offer various shipping options. The estimated delivery times will be provided at checkout and confirmed via email. However, we are not responsible for delays caused by carriers, customs, or other external factors.
• Customs and Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
• Delivery: Once your order is shipped, you will receive a tracking number. Please ensure that someone is available to receive the package, as we are not responsible for lost or stolen packages.

8. Returns and Refunds

• Return Policy: You may return your product within 30 days of receipt, provided it is in its original condition and packaging. Custom-made or personalized items may not be eligible for return.
• Restocking Fee: A 15% restocking fee may apply to all returns.
• Refund Process: Once your return is received and inspected, we will process your refund. Please allow 5-10 business days for the funds to appear in your account.

9. Warranty and Repairs

• Warranty: Our products come with a 2-year limited warranty covering defects in materials and workmanship. This warranty does not cover normal wear and tear, misuse, or accidental damage.
• Replacement parts: At any time within the 2-year warranty period, you may take video and photo evidence of faulty parts and components for us to inspect. We will respond within 2 business days about your claim. In case of a valid claim, we will immediately ship replacement parts to you. We will also assist you remotely with installations and replacement of spare parts.
• Repairs: If your product requires repair, please contact our customer service team. If the repair is covered under warranty, it will be performed free of charge.

10. Intellectual Property

All content on our website, including images, designs, trademarks, and text, is the property of SERAVA and is protected by copyright laws. You may not use any content without our express written permission.

11. Limitation of Liability

To the fullest extent permitted by law, SERAVA shall not be liable for any indirect, incidental, or consequential damages arising out of or related to your use of our website or products. Our liability is limited to the purchase price of the product.

12. Privacy and Data Protection

Your privacy is important to us. We comply with GDPR and other applicable data protection regulations. For more information, please see our Privacy Policy.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Czech Republic. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Prague, Czech Republic.

14. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of those changes.

15. Dispute Resolution

In the event of a dispute, you agree to contact us first to attempt to resolve the issue amicably. If the dispute cannot be resolved, it will be referred to mediation or arbitration in accordance with the laws of the Czech Republic.

16. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

SERAVA Email: hello@serava.eu
Phone: +420 601 009 632